Gaming should be a source of entertainment, not stress. At 999hb, we believe responsible gaming is not just a policy — it is our commitment to every member. We are always here to support you.
999hb offers six powerful protection measures to keep you safe.
Set your own daily, weekly, and monthly deposit limits. Once set, the system enforces them automatically.
Decide in advance how long you will play each day. Once your set time is up, the platform will automatically send you an alert.
If needed, you can exclude yourself for anywhere from 7 days to permanently. During this period, your account will be completely locked.
If you need a short break, activate a cooling-off period ranging from 24 hours to 6 weeks. Your account will be temporarily suspended until the period ends.
Pop-up notifications at regular intervals will let you know how long you have been playing and how much you have spent.
Strict age verification and family protection filters ensure no one under 18 can access the platform.
Responsible gaming means enjoying gaming mindfully and within your own limits. At 999hb, we believe gaming is only fun when it stays in control. The core principle is simple — you control the game; the game does not control you.
At 999hb, we work on multiple levels to ensure responsible gaming — from technical safeguards to mental health support. Every member of our team is committed to your wellbeing. As Bangladesh's online gaming market continues to grow rapidly, staying safe in this environment is a shared responsibility.
If you feel that gaming is affecting your daily life, that is a sign it is time to take action. 999hb is always by your side — not just for the fun of gaming, but to lend a helping hand whenever you need it.
It is not always easy to tell when recreational gaming is becoming a problem. Watch out if you notice any of the following signs:
The most effective way to game responsibly is to set a budget in advance. Every 999hb member can set their own deposit limits. Changing those limits requires a minimum 7-day waiting period, protecting you from impulsive decisions.
999hb's self-exclusion feature puts you in control of your own protection. You can temporarily or permanently close your account whenever you choose.
While self-exclusion is active, we will not send any promotional messages or bonus offers. Your account cannot be reactivated before the exclusion period ends.
Family plays a vital role in responsible gaming. If someone close to you feels your gaming habits are a cause for concern, listen to them carefully. Do not dismiss their worries.
We do not always notice when gaming starts to affect our lives negatively. Family members can often spot these changes from the outside before we do. Talk to them openly and seek help when needed.
Problem gambling can be a mental health issue, and it is not always easy to overcome on your own. Seeking professional help is not a sign of weakness — it takes real courage.
999hb believes that mental health is just as important as physical health. We encourage our members to seek professional support when needed, and we fully respect that decision.
Follow these five steps to practice responsible gaming at 999hb.
Set a fixed budget for gaming each month.
Set a daily limit on how long you play in advance.
Take a break of at least 10 minutes every hour.
Regularly review your gaming history and spending.
If you feel something is wrong, contact Support right away.
The questions below will give you an initial sense of your gaming habits. If you answer "yes" to three or more, we recommend speaking with our support team.
Our trained support team will listen to your concerns and assist you with complete confidentiality.
Do you find yourself going back to win back money you have lost, and does this happen repeatedly?
Have you ever felt that you are unable to stop gaming?
Do you feel the need to hide your gaming habits from family or friends?
Have you ever spent money set aside for essential expenses on gaming?
Do you feel restless, irritable, or low when you are not gaming?
Has gaming caused problems with your work, studies, or relationships?
Have you ever borrowed money or taken on debt to continue gaming?
Answers to the most frequently asked questions about responsible gaming.
Join 999hb and enjoy your gaming with the peace of mind that comes with our responsible gaming protections. We are always here for you.